020- "The Right Words" with Kathy Walsh

On this episode we had Kathy Walsh, Director and Principal at Quality Systems. Kathy and I discuss:

• Her Book: "Eliminating the Gobbledygook:  secrets to writing plain language procedures"
• Her background starting as a PhD Microbiologist and moving into Quality Systems/Technical Writing
• Where most companies have issues with their procedures 
• Plain Language Skills: Active voice vs. passive voice, Process Mapping, Inference Building, Sentence Parsing, document structure and more
• The origins and history of "plain language"
• The history of Fonts
• How to make for more efficient document reviews and advice she has for writing technical documents and procedures

Dr. Kathy Walsh is a scientist, a  PhD biochemist with post-doctoral work turned QS expert. She helps companies in regulated industries design & implement quality compliance solutions that increase productivity and master the quality challenges in their marketplace. She most recently wrote her book "Eliminating the Gobbledygook:  secrets to writing plain language procedures" and is joined us from  Melbourne, Australia.

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Links:

• Kathy can be reached on LinkedIn HERE
• QSN: https://www.qualitysystemsnow.com.au/
• Eliminating the Gobbledygook:  secrets to writing plain language procedures: Book Link