On this episode we had Kathy Walsh, Director and Principal at Quality Systems. Kathy and I discuss:
- Her book, “Eliminating the Gobbledygook: secrets to writing plain language procedures”
- Her background starting as a PhD Microbiologist and moving into Quality Systems and Technical Writing
- Where most companies have issues with their procedures
- Plain Language Skills: active voice vs. passive voice, process mapping, inference building, sentence parsing, document structure, and more
- The origins and history of plain language
- The history of fonts
- How to make document reviews more efficient and advice for writing technical documents and procedures
Dr. Kathy Walsh is a scientist, a PhD biochemist with post-doctoral work turned quality systems expert. She helps companies in regulated industries design and implement quality compliance solutions that increase productivity and master the quality challenges in their marketplace.
She wrote “Eliminating the Gobbledygook: secrets to writing plain language procedures” and joined us from Melbourne, Australia.
